Supply Lens

How do I see or download the logs for a document?

Download Document logs

Open the logs for a Document, source data or target data, filter them to errors, and download them as a spreadsheet for Support.

About 3 min

Logs record what happened while a Document was built, converted or sent. For a Failed Document, they hold the message that explains why.

Before you start

  • Find the Document, source data or target data you're interested in. See Find a Document.

Steps

Logs for one item

  1. Open the Document, source data or target data.
  2. Click Logs in the upper-right. The logs open in a window over the page, so you keep your place. Failed items open showing only errors.
  3. Tick the severities you want to see, so warnings and errors stand out.
  4. Click an error to read its full details.
  5. Click Download CSV to save every entry at the ticked severities as a spreadsheet, up to 10,000 entries.

Logs for several items at once

  1. On the Documents, source data or target data list, tick up to 100 rows.
  2. Click Logs above the list to see all their entries together.
  3. Click Download CSV if you want to sort them in a spreadsheet or send them to Support.

Check it worked

The log window shows entries for the items you chose, and the CSV file opens in your spreadsheet app.

If something goes wrong